Staff & HR

HR: Dealing with Grievance

Contributes 30 minutes to your CPD

Register to take course

Course Details:

This course takes an in depth look at the grievance procedure and the relevant regulation surrounding this topic.

You will be provided with a short presentation, followed by an assessment. 

If you achieve 80% or more, you will pass the course, and will receive a printable certificate to place in your training records.

If you do not pass, you will have the opportunity to review the content and retake the assessment when you feel confident. 


The aim of this course is to help learners understand how to manage a grievance process in accordance with ACAS Code of Practice.


Learners will be able to:

  • Reference the appropriate steps included in the ACAS Code of Practice.
  • Determine what appropriate sanctions should be applied to different situations.

Learning Outcomes:

The learner understands:

  • How to implement a grievance process.
  • The purpose of a grievance procedure.
  • The importance of following a fair process.